JustineMP's profile

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1 Message

Wed, Dec 9, 2020 10:00 AM


I’m very disappointed!
I asked Comcast to help me with billing since I’ve been laid off due to COVID and just starting my new job after the holiday. Comcast said they cannot do anything unless I pay my balance. I have not been disconnected as of yet but I’m worried because I have a daughter who is senior high school student and in Advance academy and they don’t a have holiday break because her graduation date is earlier than most (January). I explained to the Comcast personnel I spoke to that I won’t be able to make a payment on the payment arrangement date because really I am very tight on cash. As for my daughter our home is the only place she can continue school since libraries and other public WiFi areas where she can sit down and study are closed.

Any day now my Internet is going to be disconnected. It’s so frustrating when you think companies like this would be able to give leeway to people in need, especially with school. I’ve been a single mom for 16 yrs and no child support since day 1 and always took care of my own just to explain for those of you who doesn’t understand why it’s this frustrating to ask for leeway at this time. If the internet gets disconnected it will jeopardize my daughters schooling. I would have changed service providers- again, I’m very low on funds.

I also asked the CSR if there is any assistance or programs I can get into. They were not very informative.


Accepted Solution


Official Employee


18.9K Messages

6 m ago



Apologies for the issue and the experience that you described above.


Your account is showing as eligible for a payment arrangement:

  • Log into xfinity.com/myaccount
  • Select Billing, then Bill and Payment Settings
  • Click on Schedule a Payment
  • Then go to Payment Date and choose a new due date

If you need more help, you can chat with the Xfinity Assistant. Or, report an issue online if you believe your payment was misapplied (or is missing).


As a courtesy, we have credited back any late charges incurred over the past months plus provided an additional credit for your loyalty. I hope that helps to make the balance due more manageable.


Thanks for your patience and hang in there.


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