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Zpolisky32
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2 Messages

Tuesday, February 3rd, 2026 6:24 PM

Frustrated Xfinity WiFi Outage

I live in Nashville TN. The ice storms have caused an outage due to power. The power has been on since 1/27/26, but wifi remains out. The app gives no clarity on when it will be fixed as it says as soon as possible instead of an exact date. The customer service line goes silent when trying to provide an update and you all make it very hard to get in contact with a live rep. This is really disappointing as people rely on wifi to work from home if they are remote. Is there anyway someone can be sent to my area anytime soon as my sister lives down the street but somehow is able to use her Xfinity wifi. This makes me want to try another service instead of xfinity

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2 hours ago

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EG

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115.8K Messages

4 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEricB

Official Employee

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3K Messages

3 hours ago

 

Zpolisky32 Thanks for reaching out about service issues in your area after the recent storms. Our app provides the most up to date information on restoration we can provide that is updated by local techs. When it has no ETA for repairs it could be due to needing replacement parts, or possibly our equipment has no power to it as our equipment can be on a different grid for power than residential and we are waiting on repairs by the power company to restore. I wish I could help, but I really only have the same time for an ETA that you would see in the app at any given time. 

 

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Zpolisky32

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@XfinityEricB​ How will billing work with this? Will i still be charged for a full month of usage when its basically almost been half a month without being able to use? Will it hopefully be prorated?

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3 hours ago

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XfinityGabriel

Official Employee

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3K Messages

 

Zpolisky32, Great question. At Comcast, we strive to ensure you have the most reliable service and do not have to pay for services charged while down. Once the issue is resolved, we will be happy to credit you for the downtime.  To get started with checking your eligibility for a credit after an interruption is resolved, please feel free to visit this link here. If your account meets all requirements for eligibility, including not having reached the maximum credit limit, a credit will be applied automatically. If you run into any issues receiving your credit, please let us know. How does this sound? 

 

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2 hours ago

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