Frustrated Xfinity WiFi Outage

I live in Nashville TN. The ice storms have caused an outage due to power. The power has been on since 1/27/26, but wifi remains out. The app gives no clarity on when it will be fixed as it says as soon as possible instead of an exact date. The customer service line goes silent when trying to provide an update and you all make it very hard to get in contact with a live rep. This is really disappointing as people rely on wifi to work from home if they are remote. Is there anyway someone can be sent to my area anytime soon as my sister lives down the street but somehow is able to use her Xfinity wifi. This makes me want to try another service instead of xfinity