Frustrated with trying to get multiple issues resolved with billing, equipment and plan...

A while ago I called to see if there was any way to get my ever increasing bill reduced. I was told that my $210.00 a month bill could be reduced to $173.00 if I was to replace my landline with a Xfinity mobile phone. I explained we do not need another mobile phone, (have 2 already with a different carrier).  Only agreed to phone if they guaranteed to replace landline with a phone that would address the spotty cell service.  It took more that 10 days to activate the new phone as the landline number had to be deactivated and applied to new phone.  I then started getting a separate bill from Xfinity Mobile which we were not told about as this was suppose to reduce our cost, not shift it to another service.  I attempted to reach out to Xfinity to dispute this new charge, but because I did not notice the charge on my credit card till after 30 days, Xfinity has told me there is no way to return the phone and discontinue the service.  I even tried talking to a "supervisor" who essentially listened to the explanation of the details of the said, had I requested the service drop within the first 30 days, they could send me a return label. But since I did not notice till after that time had passed there was nothing they could do.

At about the same time, our cable box started to have issues. Sound not working requiring a reboot every few days.  Picture flashing to black screen every couple of seconds, also requiring a reboot. I called the Xfinity customer service and they tried multiple resets and a push update. Of course, the issues returned the same after a day or so.  Finally after I contacted customer service the 4th time they agreed to send me a new box.  When box arrived I was quite certain that the box was not the correct one.  I immediately called and the agent researched it and assured me this was the new, upgraded box.  I try 5 times to activate the new box, with absolutely no luck.  I then reached out to customer service again and they tried to help, but with the same result.  They scheduled a service tech to come to my home and help to resolve the issue.  This was to be no charge if it was found to be an equipment issue.  As soon as the tech arrived and looked at the "replacement" box he said this was not a stand alone receiver. This was a box that would be used in the event I wanted to have a television in an additional room.  He had the correct equipment on his truck and was able to replace the WRONG replacement box and get the service back.  I have just looked over my latest bill and I have been charged with the service call.

This is beyond frustrating, because every time you call customer service they want to send you a link to their virtual assistant. Getting through to a real person takes multiple button presses on their telephone menu selections.  And when you finally do speak to someone, I have a difficult time understanding them, as they almost always have a very heavy accent.  And all of this always takes at least an hour or more to then not get the problem resolved.