Frontier offered me a better deal than what I have now

After waiting for 45 minutes to speak to a human I was forwarded to the retention department. Fay was rude and condescending. She kept saying you have to let me over everything. I finally said are you going to reduce my bill or should I go to frontier.
I told her. Do not to reduce any services i just want to know are you coming close to 168. I’m paying 212

Responses

XfinityJorge

Official Employee

•

2.1K Messages

1 year ago

user_dcvxwv Thank you so much for using our Forums to contact our Xfinity Support Team. We are happy to work together to see what deals we have for you today. To get started can you send us a DM with your full name and service address? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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Customer Service

user_dcvxwv

Frontier offered me a better deal than what I have now

XfinityJorge

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