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user_xchhg6
1st Topic

3 Messages

Sunday, February 2nd, 2025 1:46 AM

Free xfinity mobile line

I signed up for the promotion with internet to get a free Xfinity line, but they charged me anyways.  I have been chatting with agents for 3 hours who keep transferring me back and forth, please help. 

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25 days ago

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XfinityDemitrius

Official Employee

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1.6K Messages

1 month ago

Hey @user_xchhg6, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the recent changes to the Xfinity account. I would be more than happy to offer my assistance looking into this further for you and see what we can do to help.

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/lats name and complete service address (Including the city, state, and zip code), and I'll be happy to help.

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user_xchhg6

3 Messages

Sorry i stopped responding to the thread because the support chat said they would refund my payment but they did not and also reversed an earlier credit too

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26 days ago

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Again

Expert

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31.3K Messages

@user_xchhg6​ 

You should probably follow up in the direct message, then, to see what is going on.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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26 days ago

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XfinityChristy

Official Employee

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1.8K Messages

Hello and thank you for reaching back out via our Xfinity Community Forums, @user_xchhg6. I want to personally look into this for you and get it resolved. To do that, could you please send me a private message with your full name and address? I know you've already spent far too much time on this, and I want to make sure we get this sorted out quickly and correctly. I'll do everything I can to get those charges corrected and those credits reinstated. Please send me a private message, and we'll get started.

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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25 days ago

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user_xchhg6

3 Messages

I messaged xfinity support but i believe it's still stuck on the old thread

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25 days ago

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