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user_0fcca2
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Tuesday, December 14th, 2021 12:59 AM

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Free xfi pods,how can I get

I was told that I can get free xfi pods but never knew of that.  I want to get my free xfi pods.

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3 years ago

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3 years ago

Not email related so moved to Customer Service where it will get more attention.

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CCMike1

Official Employee

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933 Messages

Hi @user_0fcca2! I know how important it is to find out if you can take advantage of the free xFi pod. You would need to make sure you're signed up for xFi Complete. This feature expands the Xfinity Internet experience and gives you all the great features of xFi, plus you may enjoy wall-to-wall coverage with an xFi Pod, included if recommended. You would need to complete the Whole Home WiFi evaluatation which rates your network performance. You’ll receive an email within a day of activating the Gateway, highlighting the benefits of xFi Complete and notifying you that the Whole Home WiFi evaluation has begun. After the initial 14-day assessment period, you’ll receive additional emails with information about your xFi network performance. Are you currently signed up for xFi Complete? 

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3 years ago

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CCTravis

Problem Solver

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546 Messages

3 years ago

@user_0fcca2

I believe what you are referring to is our Xfinity xFi Complete – Whole Home WiFi Evaluation, which is outlined, at the link below, and may result in a free xFi pod.

 https://comca.st/3dRpzj7

Within a day of activating the Gateway, You would receive an email highlighting the benefits of xFi Complete and notifying you that the Whole Home WiFi evaluation had begun.

I would be happy to investigate this for you. Could you please send our team a direct message with your full name and full address?

To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

  • Click the "Peer to peer chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

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