Free universal tickets

Thank you for getting back with me.  I did that and checked there unfortunately there is nothing.

I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I just sent the information in a message

Thank you very much for that information. I will need to send you a 6-digit code to gain access to your account. Would you like me to send that code to your primary phone or email on file?

Yes please the main number ends in [Edited: Personal information]

We'd be happy to help however we can, and thanks for letting us know you're in the same spot user_tyy3vs! Have you tried signing out of the account and signing back in to see if anything changes?

Hi! Yes! I logged out and logged back in. Still the same. I also removed the app and downloaded it again. 

Okay thanks for trying! In that case let's take a look at your redeemed rewards from our end to ensure it's still available. Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Very disappointed with the “perk” as I clicked redeem only to not have the perk process. Now all tickets are gone. The process really is a let down and I was role no one can help me because all the tickets are now gone. Bad process set up to fail. Atleast do a lottery of some sort to make sure it works for all diamond members   What a waste of time overall to get help 

What is the site to redeem the code? I have my code but don't know where to redeem and you can't access it since all tickets are gone.