Visitor
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10 Messages
Free universal tickets
While I was redeeming them on the app, it froze and had to restart. Now it says they are all gone. HELP PLEASE
Visitor
•
10 Messages
While I was redeeming them on the app, it froze and had to restart. Now it says they are all gone. HELP PLEASE
XfinityAirelle
Official Employee
•
3.2K Messages
3 hours ago
@user_cgs53v
Hi there! Oh no, we can imagine how frustrating that is, especially right in the middle of redeeming them.
What likely happened is the system started the redemption process before the app froze, so the tickets are no longer showing as available. The good news is they’re usually not lost, they’re often just tied up in a pending or completed redemption.
A couple quick things to check:
Try signing out of the Xfinity app and signing back in, then check the Rewards or “My Activity” section to see if the tickets show there.
Also, check your email (including spam/junk) for any confirmation or redemption message, sometimes the tickets are delivered there even if the app glitches.
If you don’t see anything after that, let us know, and we’ll take a closer look with you to track down what happened and make sure you get what you’re supposed to 👍
4
user_yfgjz6
2 Messages
2 hours ago
I had the same problem! Exactly! Can’t even find a human to help.
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