Free Peacock

Hey there, @user_ktt35o! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am sorry to hear about your experience with your Peacock Premium access, it certainly is not what we want for our customers. We would be more than happy to look into the account and investigate the cause of the loss of the subscription. Can you please send us a DM to get started?

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I was also told I was qualified for free Peacock Premium streaming, but when I try to activate it Peacock says it is having problems and can't activate. There is no way to  contact Peacock, even worse than trying to contact Xfinity/Comcast.

You can't get help from Peacock unless you sign in, and you can't sign in unless you choose a package you want to pay for.

I think it's all scammy deceit to try to trap you into paying for stuff.

Xfinity was able to resolve...somehow when I set up a second Google streamer in another room, I deactivated peacock.  Wasnt east but it was resolved for me.