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user_gb2vtn
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Wednesday, June 3rd, 2026 11:07 PM

Free peacock won't activate

We have tried try to activate our free Peacock Plus benefit as Diamond members but keeps saying already redeemed. Both Peacock and Xfinity customer service have been no help!

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XfinityDemitrius

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2.7K Messages

11 hours ago

Hey @user_gb2vtn, Thank you for visiting our official Xfinity Forums Community support page. I am glad to hear you are a part of our Xfinity Membership program. With the redemption of the Peacock Premium streaming service benefit, you would still need to go through the activation process after redemption. 

The activation steps can be found by visiting our 'Activate Peacock Premium from an Xfinity or NOW promotional offer' support page under "Activate Peacock" section. Can you please follow these steps and see if you can enroll to begin watching all the great and vast amount of content that Peacock has to offer? Please let us know if you run into any error codes/messages during the process so we can assist further. 

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user_gb2vtn

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I have tried all of those steps you listed with no success! I have done face to face at the Xfinity store, several chats, phone calls and repeated attempts to click and redeem. There is no help from Peacock customer service either! It has been years of frustrating attempts to redeem this benefit and all without a resolution and no access to Peacock programming!  The message I get is that the offer has already been redeemed and that we already have Peacock and we DO NOT!! When it goes to Peacock, it wants me to pay to have access so we clearly we have NOT successfully redeemed the offer!! I need to escalate this and get some resolution!!

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10 hours ago

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XfinityDemitrius

Official Employee

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2.7K Messages

Please accept my most sincere apology for the experience you have encountered @user_gb2vtn. We can certainly help assist troubleshooting further. Can you provide a picture or a screenshot of the error code/message being received? This will help us know what direction we need to troubleshoot further.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 hours ago

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user_gb2vtn

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Thanks for your reply. I have screenshots but not sure how to attach them to this comment.

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7 hours ago

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XfinityKassie

Official Employee

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2.5K Messages

 

user_gb2vtn Thank you for sending over the screenshot! Looks like we need to take a look on our end. When you get a moment, please send a Direct Message with your name, service address, and the email address you are using to login to Peacock. I look forward to assisting you in resolving this issue! 
 
Click "Sign In" if necessary
Click the "Direct Message" icon Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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40 minutes ago

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user_gb2vtn

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7 hours ago

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