Visitor

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10 Messages

Wednesday, June 3rd, 2026 11:07 PM

Free peacock won't activate

We have tried try to activate our free Peacock Plus benefit as Diamond members but keeps saying already redeemed. Both Peacock and Xfinity customer service have been no help!

Oldest First
Selected Oldest First

Official Employee

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2.7K Messages

11 hours ago

Hey @user_gb2vtn, Thank you for visiting our official Xfinity Forums Community support page. I am glad to hear you are a part of our Xfinity Membership program. With the redemption of the Peacock Premium streaming service benefit, you would still need to go through the activation process after redemption. 

The activation steps can be found by visiting our 'Activate Peacock Premium from an Xfinity or NOW promotional offer' support page under "Activate Peacock" section. Can you please follow these steps and see if you can enroll to begin watching all the great and vast amount of content that Peacock has to offer? Please let us know if you run into any error codes/messages during the process so we can assist further. 

Visitor

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10 Messages

7 hours ago

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