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user_e51cel
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Thursday, January 22nd, 2026 5:57 PM

free peacock premium

Received an email Tuesday stating I have platinum status and am eligible for free peacock premium. I have looked everywhere on the membership page and cannot find where to redeem this. I have looked through several posts on here and none of that information was any help. Cannot find a customer service phone number anywhere either. How do I redeem this reward?

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5 hours ago

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XfinityPeterH

Official Employee

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2.5K Messages

6 hours ago

 

user_e51cel Thank you for letting us know. Our team is happy to help you. Please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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