Visitor
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3 Messages
Free Peacock Premium with upgraded services
I upgraded my xfinity services and it came with free Peacock for two years. I clicked the email link, but its not showing any Peacock to active. Can I get help getting my Peacock activated.
XfinityAirelle
Official Employee
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3K Messages
6 hours ago
We’d be happy to help get that sorted out.
When Peacock Premium is included with an upgraded service, it still needs to be activated through your Xfinity account before it connects to Peacock. Clicking the email link is the right first step, but sometimes the entitlement does not attach automatically.
Let’s check a couple quick things:
First, sign in to your Xfinity account at xfinity.com/account and look under “Services” or “Rewards & Extras” to see if Peacock Premium shows as available to activate.
If you do see it listed but it is not activating, it may just need a refresh on our end so the entitlement properly links to your account.
If you don’t see it at all, we’ll need to confirm that your upgraded package includes the two-year Peacock Premium offer and make sure it was coded correctly. Let us know what you see and we will go from there!
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