Visitor
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5 Messages
Free Peacock Premium for Xfinity Internet customers who remain enrolled as a Platinum or Diamond tier?
Hi,
When Xfinity stopped giving out free Peacock Premium to everyone a few years ago, they offered Free Peacock Premium as a reward for people who are in Platinum or Diamond tier. I was and I'm still in the diamond tier, so I redeemed the offer and that's how I have Peacock Premium.
Last month I changed my internet plan from "Fast" or 500Mbps to 300Mbps Plan and I lost access to Peacock Premium. When I talked to the customer representatives on call, they said I got peacock due to my previous internet plan, so I lost access when I changed the plan. However, reading the posts here in the forum, it seems that I should still have Peacock Premium if I'm Platinum or Diamond tier member.
I look at my Xfinity reward page under "My activity", Free Peacock Premium is still listed as Active. When I go to the activation page, xfinity.com/activate-peacock, it would say "We’re sorry, your account isn’t eligible for this Peacock offer"
So can someone please clarify this for me? If I'm still eligible, I would like to have peacock premium reactivated.
Thank you.
Accepted Solution
BruceW
Gold Problem Solver
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26.8K Messages
23 days ago
That's absurd. I can find no such provision in any Comcast/Xfinity/Peacock support article. https://www.xfinity.com/support/articles/peacock-premium-offers list the requirements for Diamond customers, and it does NOT list any minimum Internet service level for Peacock Premium. Nor does it say that customers are not allowed to downgrade their Internet service.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
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XfinityLinda
Official Employee
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2.1K Messages
23 days ago
@cky615 Thank you for connecting with us about your Peacock service with your Diamond Rewards promotion. We'll continue to assist in Direct Message, so we may investigate a bit more as to what happened with your Peacock service. We'll provide an update here after.
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cky615
Visitor
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5 Messages
22 days ago
Xfinity has added Peacock Premium back on my bill at zero cost. My issue is now fixed. Thanks @BruceW for pointing out Xfinity policies and @XfinityLinda for following through with her team.
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