Visitor
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2 Messages
Free iPad
I needed a technician to come look at our cable coming into our house and while on the phone was told of a promotion for a free iPad with Xfinity mobile. Get iPad delivered and discover it is not free and has a monthly cost. Call and cancel the mobile line, they email return label but nothing else. I mail the ipad back and have the proof of delivery. That was in August and I continue to be billed monthly. They keep saying once the ipad is returned it will automatically cancel. Customer support is infuriating and just continuously switch agents and you have to repeat your problem in which the give you a bogus ticket number which will be resolved(they promise) in a few hours/days. Do not fall for there predatory sales tactics. For being such a large company the customer service is absolutely atrocious.
XfinityJeff
Official Employee
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345 Messages
14 hours ago
Good morning @user_l0506w, and thank you for posting to the Xfinity forums today, I hope this message finds you well. I am sorry to hear about the issues you are having with the iPad, but you have reached the right team of experts that can take care of this for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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