1 Message
"Free" Ipad scam
Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting a refund, and cancelling all Xfinity products that I currently have. The amount of time that it has taken me to just get in touch with a live agent is deplorable. Xfinity/Comcast was once one of the only TV and internet providers but times have changed and in order to keep their current clients and attract new clients they engage in deceitful advertising schemes like this one. If you reached out to Xfinity about a current issue with your plan and you were offered an ipad with a one time shipping and activation fee of around $55 please let me know. This "free ipad" was part of a current promotion they had going on which helped lower my Xfinity internet. It did indeed lower my internet but then I was hit with a separate charge for a $499 ipad and it now says i owe installments. This will be a class action lawsuit as I have already spoke to an attorney. If you google this scam it has happened to many people and it should not continue. [Edited: "Solicitation"] Thank you!
Colby
user_3aghrn
Visitor
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4 Messages
2 months ago
That exact thing happened to me. They said if I return the iPad it will be another $460. Or I can keep paying $50 a month for the iPad and service, which I never wanted. But they said the iPad was free and the service was free for a year
this all happened when I was turning equipment in to get a lower bill. They said we were some kind of premium customer and had a special deal for us.
xfinity should do better for its customers. Be transparent and better customer service to fix the problem.
tracy
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user_3aghrn
Visitor
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4 Messages
2 months ago
FREE IPAD SCAM
Sounds like a lot of us fell for the free iPad and service for a year scam. The offer was given to us when I had called xfinity to give some equipment back to save money. They said my credit card was only for the activation fee.
When I was hit with a separate &50 charge, I called customer service and it was escalated to a manager that said there was nothing they could do. “That I had accepted the offer.”
if I opted out, I would need to pay $465 for the iPad and not get service for an iPad. If I stay in, I need to pay $50 a month for 24 months, the end of the promotional period.
what a scam. This iPad and service wasn’t free.
I would like to join a class
action suit. If there is one, please
contact me.
[Edited: "Personal Information"]
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user_dbi9qq
Visitor
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7 Messages
2 months ago
I think I can officially top anyone’s experience. After going through [Edited: "Language"] to resolve this by way of an FCC complaint, my bill looked a little higher than expected for October. To boot, I am getting an error message when trying to access that bill. I can see the others. So, I used the chat to get help. The person’s attempt to was nothing more than directing me to the same link that doesn’t work. Here comes the punch line….
after explaining to the person everything I went through and how upsetting it all was , guess what happened next ? Yep, an amazing offer for an IPad ( told her I just spent months returning one ) and would LOWER my monthly bill ! Haaaaaa hahahahah. You can’t make this up. I told her basically ‘are you serious?’. She was dead serious and asked me why I was hesitating on this incredible offer.
[Edited: "Language"]
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user_flfem4
Visitor
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1 Message
2 months ago
Wow I just got a text message my wifi speed was going to be increased, if I wanted a new router. My reply was no I never requested anything. Afterwards I went on my xfinity bill saw it was going to be increased. I immediately called and got an offer for the new Ipad bring my bill back to $105. Although something didn’t add up so I hung up. Might be time to Let Xfraudinty go unacceptable services.
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user_dku35y
Visitor
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1 Message
2 months ago
They offered me the same thing on Sunday when I was trying to get my phone activated after I switched from Verizon to Xfinity with 12 months of free service
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user_oad1ar
Visitor
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1 Message
2 months ago
Yes, same exact thing is happening to me as we speak. I am currently online with a representative to try and resolve the issue. They are trying to charge me $30 a month for 24 months. $720..... thats definitely not free!
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user_jofufg
Visitor
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4 Messages
2 months ago
Unfortunately I just realized I fell into this situation as well. In August 2025 contacted Comcast as to what options we could discuss to lower my monthly internet bill. The Customer Service representative at the end of the conversation indicated I had a free IPad incentive. While I didn’t need an IPad I reiterated to make sure the IPad was indeed free and then moved ahead. I am being charged August to date monthly on my credit card from Xfinity Mobile a charge that when I audited from August to date the monthly charge is inconsistent in the dollar amount. And of course not free. I am considering my next steps as I did call Xfinity Mobile and what they told me about the charges makes no sense. I should not be charged. I am a senior citizen on a fixed income and I need to resolve this as quickly as possible.
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user_e7676a
Visitor
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1 Message
28 days ago
I fell for the same scam and currently, like you
I am returning it also. They shouldn't be able to that. Beyond frustrated.
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user_zyu78m
Visitor
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1 Message
25 days ago
Im in a chat right now, dude is trying super hard to push me into the deal after I said no three times. I'm at the point where I'm about to start trolling.
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user_wqfef0
Visitor
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1 Message
8 days ago
Yes im there now. Im getting ready to try and cancel. Money all the time. !!! [Edited: "Soliciting"].
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user_pv3r7r
Visitor
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1 Message
20 hours ago
I fell victim to this as well. Being in my 70's I took my 46 year old son with me to the xfinity store in Grand Blanc Michigan to see about adding xfinity's tv service to our internet and phone service. I was offered a "FREE I-PAD". I turned it down because I wasn't quite sure what an I-pad was. My son on the other hand said "if it was free he would take it and he would pay the activation fee." He point blank asked the sales person if it was in fact free and that there was no new line cost added. The sales person's response was "no new line and the free I-pad was a promotion that xfinity was running." We later found out that we also were scammed.
John
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user_f935de
Visitor
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1 Message
17 hours ago
I had to call Customer Service to get this mess corrected. I called to disconnect my cable service at a second location that isn't my primary residence. I only wanted to keep my internet service. The rep I spoke with told me I could have 200 mbps service with basic cable and an iPad 16 for $60/month for life. I kept asking how much internet only was and he kept saying $60 per month - that he was giving me all the other things for free. I repeatedly said I didn't want to pay a monthly data fee for the iPad, and he said I wouldn't have to. I also said no one would be there to sign for delivery of the iPad, and he said he'd send it to my primary residence. I would be charged $23 for taxes on the iPad. When I told him I was seeing a $13.88 monthly charge for the iPad on the documents he sent to me to e-sign, he said that was because the system didn't know that he was overriding it, but that there wouldn't be an additional charge. Then I received a notice saying my iPad had shipped - to the out-of-state address - and I was being charge $47 in taxes! When I called Customer Service, an awesome rep reversed it all - including the Disneystory service for $4.99/month that he never mentioned adding. Now I have to wait for FedEx to try to the deliver the iPad three times and deliver it back to the warehouse to get my $47 back. How does something like this happen? The rep lied to me about everything in order to upsell me. The Customer Service rep said there is no $60 plan. When I asked her if she could listen to the recording of my original call to document the rep's lies, she said she couldn't do that. Surely, there's something someone can do. The original rep was clearly an outsourced service because of his accent and I could hear other people talking in the background.
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