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"Free" Ipad scam
Unfortunately, it seems that many of us fell victim to the bait and switch advertising technique regarding the current promotional plan which includes a "free ipad". My first thought was this is just too good to be true but I fell for it. I am currently working on returning my "free" device, getting a refund, and cancelling all Xfinity products that I currently have. The amount of time that it has taken me to just get in touch with a live agent is deplorable. Xfinity/Comcast was once one of the only TV and internet providers but times have changed and in order to keep their current clients and attract new clients they engage in deceitful advertising schemes like this one. If you reached out to Xfinity about a current issue with your plan and you were offered an ipad with a one time shipping and activation fee of around $55 please let me know. This "free ipad" was part of a current promotion they had going on which helped lower my Xfinity internet. It did indeed lower my internet but then I was hit with a separate charge for a $499 ipad and it now says i owe installments. This will be a class action lawsuit as I have already spoke to an attorney. If you google this scam it has happened to many people and it should not continue. [Edited: "Solicitation"] Thank you!
Colby
user_4ca7a1
Visitor
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4 Messages
1 month ago
I fell for it until I saw the bill. Sending it back or just not accepting delivery.
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user_dbi9qq
Visitor
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6 Messages
1 month ago
I’m done with them. Taking this to the FCC and will include links that come up with a simple ‘Xfinity free IPad’ search result. Spent so much time moving over to them to save money and then got caught up in this and now back to where I was with my previous provider. Won’t let it fly.
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nolesjs17
New Poster
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19 Messages
26 days ago
I was also a victim of this scam
We renewed out internet contract in August of this year. I kept telling the agent we are not interested in a mobile line as we are with AT&T. We were charged $42 for the taxes on the tablet. I mailed the tablet back and we were refunded $12 and told there is a $30 restock fee. This morning I just noticed we were billed a “final” bill to the debit card for $26.66 to close the mobile line we never wanted
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user_u8mwck
Visitor
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1 Message
23 days ago
I was in chat because I had no internet, and while they pretended to look at my issue, they offered the free ipad with a lower payment for internet, got to the part where they wanted to send me a link for payment info, I said no, my payment info is already on my account. the agent said "I will unfriend you" and a different agent's name popped up and asked how could he assist, then I received a phone call from Xfinity because I was transferred from chat to the alarm department. I disconnected everybody and fixed my internet issue by unplugging and plug back in. I downloaded the conversation but my comments are missing. Needs to be reported. I will look for other internet options. the mobile line requirement was never mentioned on my correspondence with these people being used to handle CHAT requests. Xfinity needs to do better!
(edited)
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user_ryb07s
Visitor
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1 Message
22 days ago
Same thing happened to me. Pressured to take a free ipad i did not want and don't know how to send it back and massive run around to get this resolved.
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user_wra10a
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1 Message
21 days ago
This thread is very helpful. I was offered the choice between plans with either the “free” iPad or “free” phone line for a year. I told them I did not want either and would like to cancel my service. They said I could take the plan and add the iPad later which I denied. So glad I did!
I talked to a different agent who then gave me 3 other options to lower my bill that did not require me to take a “free” device.
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user_5itoy1
Visitor
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1 Message
15 days ago
I was scammed also. I was told a free I-pad and 10 dollars a month. Now they are charging me 30 a month. They are saying now the promotion was 50% off the iPad. Can a class action lawsuit be filed?
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user_3aghrn
Visitor
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1 Message
9 days ago
That is exactly what happened to me!
how do I join the lawsuit?
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user_jp3e99
Visitor
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4 Messages
8 days ago
Yes fell for the same scam and had a bill
of $533 sent to a collection company. That is how I found out I was being billed. Called xfinity to report this as a scam and insisted they remove the charges and have been getting a run around with a another bill from the collection company.
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user_ttq31x
Visitor
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1 Message
7 days ago
Just had a Comcast service rep try and pull this on me. They said it was a "free iPad" without any additional strings or issues. As I kept pushing back and not getting clear answers, I googled "free iPad Comcast" and instantly saw this thread. It's the exact same playbook. They even doubled down on it being "free with no extra cost" until I refused to proceed. They then admitted there were some additional fees and service lines.
Unbelievable. We have lost literal days on the phone and having to chat with them to resolve every little issue that comes up. Thank you for starting this thread.
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user_6hbsff
Visitor
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1 Message
7 days ago
Did the same thing in August. I was told the iPad was only a $12 increase from my current internet bill with a one time activation fee which I figured was fair. I opted in. The iPad was shipped, claimed it arrived and it was never delivered. They “claimed my iPad was delivered” charged me an activation fee and it was never delivered/lost in the mail. They said they would dispute it with both UPS and FedEx (not sure why both). They then sent me a new one, said they would cover the activation charge, never did, and have been billing me separately for my Internet and 2 iPads monthly. I have called multiple times, have been transferred to multiple departments that amount to “opening tickets and escalations”. Nobody is ever in charge of the billing department nor has authorization to cancel the billing for the other “misplaced” iPad. One rep told me that he “really appreciates my service with Xfinity” as he told me I’ve been paying for 2 seperate iPads this whole time when I should not have been. Not only that but Xfinity mobile is a necessity of the iPad activation and I was not aware this is a seperate charge. I thought i would be INCREASING my internet bill for an iPad with a ONE TIME activation fee and that was all. I originally reached out on this issue in early September and it is now mid-October as I have been charged again. I’m now awaiting a 2-3 week internal investigation until they get back to me. Not thrilled and it’s not worth calling their team for the run around again.
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cyreneq
Visitor
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2 Messages
10 hours ago
I fell for this stupid scam too. I’m on the phone and this is so frustrating. The promotion for the lower internet with the xfinity mobile ended after a year. So I cancelled the mobile. Now I’m stuck paying for the device with no service? And higher non promotional bill.
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cyreneq
Visitor
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2 Messages
9 hours ago
I fell for this scam. I was told (pressured) that to lower my bill, to sign up for xfinity mobile and get a free ipad. I did that. Then one year later, my bill went up. So I cancelled the xfinity mobile since I never needed it in the first place and my bill is back to being high. I cancelled June, it's now October. I found that I was being charged mobile every month with no service. Then I kept calling and they said I was going to get refunded. After the 3rd call, over the span of several weeks, one agent finally said I have to pay for the rest of the device charge. So the device wasn't free! Also, why did they end the promotion if I was going to be charged for the device? I would have been happy paying the same promotional price for 2 years. Full on scam. Who cuts off promotion and then charges you for the device? I made sure I asked if there was a catch and they never mentioned this!
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