Visitor
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1 Message
Fraudulent Account Charges
Your AI chat bot won't transfer me to an agent, so I'm forced to address this here.
I cancelled my account with your company months ago, and yet despite assurances from both sales and support teams that my account was correctly cancelled, you are STILL TRYING TO CHARGE ME EVERY MONTH.
Stop sending me emails. Stop sending me bills. [Edited: Language], please and thank you.
Accepted Solution
XfinityRay
Official Employee
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3.5K Messages
12 hours ago
Thanks for working with our team to get the account squared away, @user_1efm16! You will see the billing corrections on the USPS statement that comes in 2-3 weeks, then the refund in 4-6 weeks. We are here for you if you run into any further concerns, but things should be perfect from here. We appreciate the time you have had our service and wish you the best at your new place!
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EG
Expert
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114.7K Messages
17 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeff
Official Employee
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421 Messages
16 hours ago
Greetings @user_1efm16, and thanks for posting to the Xfinity forums, I hope this message finds you well. Thank you @EG for moving the post, so we would see it. I am sorry to hear that you are still getting bills for the account after you canceled the service, but you have reached the right team that can take a look at this for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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