Visitor
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1 Message
Fraud
I have requested a ticket be opened, a fraud investigation be opened and that it be escalated to the Presidents office, all of which didn’t occur. If I don’t get a resolution I am putting in an FCC complaint, complaint to better business bureau and escalating it even further.
XfinityFrank
Official Employee
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2.3K Messages
1 year ago
Hi there, @user_aflonr! Thanks for reaching out to us here on the Community Forum. We can check to see if there are any updates on your case to share! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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user_avgw61
Contributor
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24 Messages
10 months ago
I have been trying to get an answer as to how Xfinity allowed a fraudster to impersonate themselves as a relative of mine on Saturday, July 19. On going issues with getting my EIM number have also been and issue and I am trying to fix that first. I have been told three times it has been updated but it does not show up in my account. I was cut off by the Security Department when I was explaining what happened because the female rep I was talking with quickly cut me off and told me I needed to talk with Mobile. I believe she hung up on me. I think a number of us might want to get a class action lawsuit going.
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user_avgw61
Contributor
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24 Messages
10 months ago
I am starting to suspect these issues are due to an inside job.
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