Skip to main content

    Support

    Offers

U
user_kqrp5p
1st Topic

6 Messages

Tuesday, January 14th, 2025 9:57 PM

Closed

Fraud and scammers

Soooo, today I get a spam call from someone saying they are from Xfinity. I call the "middle eastern" guy out and we exchanged some "words". Dude then tells me to expect a text.....I block the number immediately. Bammmmm....a text comes through thanking me for my $149.99 payment. Sure enough, I am now sitting on a $154.99 credit ( I already had a $5 credit from a day service was glitchy). Spent almost 5 hours on the phone with Xfinity trying to get the fraudulent payment canceled. Nope. Xfinity can't do that. Clearly the scammer dude had access to Xfinity software systems and Xfinity just doesn't care enough to 1. Notify customers 2. Right the wrong.

Point of the story, DONT ever cuss out the scammer and don't ever put your bank account as a source of payment. Sigh*

Question

 • 

Updated 

11 days ago

 • Edited

56

2

0

Was this helpful?

Official Solution

XfinityAirelle

Official Employee

 • 

2.3K Messages

11 days ago

@user_kqrp5p Thank you for working with us! I'm so glad we got the chance to connect and solve your billing concern. If you do run into issues in the future, please create a new post. We hope you have a great weekend. Take care! 

0

0

XfinityVianney

Official Employee

 • 

1.9K Messages

21 days ago

 

user_kqrp5p, 

Thank you for reaching out. I appreciate you letting us know about the situation. I'll be glad to review this further on my end. I can certainly understand your concern, and we'll do our best to help. Please send me a direct message to get started.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

3

0

user_kqrp5p

6 Messages

@XfinityVianney​ Your instruction were confusing to say the least. I attempted to message you, no clue if it worked.

21 days ago

0

Again

Expert

 • 

31.1K Messages

@user_kqrp5p​ 

To send a direct message:
 
Click "Sign In" if necessary
 
• Click the "Direct Message" icon in the upper right
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line not the Employee's name
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

21 days ago

0

user_kqrp5p

6 Messages

Update: Xfinity refused to cancel the fraudulent payment. I was told someone from "The Advanced Team" would contact me within 24 hours. It has been 32 hours, no one called, no one will resolve this so it seems a class action lawsuit is in order. Clearly Xfinity had a data breach and cares so little about their customers they refuse to fix an obvious case of fraud.

(edited)

20 days ago

0

forum icon

New to the Community?

Start Here