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Friday, May 24th, 2024 5:47 AM

Four Outages, Two Days

Looking to lose customers?  Keep it up!!

Expert

 • 

104.7K Messages

2 months ago

First. When these outages occur are they being officially indicated here with any info about them ?;


https://www.xfinity.com/support/status 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use the Xfinity App: https://www.xfinity.com/apps 

2 Messages

2 months ago

You almost had me fooled.  Another outage on 5/27/2024 for one hour.  Of course I will not be credited for time lost.

Official Employee

 • 

1.3K Messages

Oh no user_etnucq thanks for letting us know you are still having issues. Please send us a DM and we are happy to dive right into this. Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

 

 

I am an Official Xfinity Employee.
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Expert

 • 

104.7K Messages

2 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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