Oh no user_etnucq thanks for letting us know you are still having issues. Please send us a DM and we are happy to dive right into this. Here's the detailed steps to direct message us:
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• Click the "Direct Message" icon (upper right corner of this page)
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• Type your message in the text area near the bottom of the window
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I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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104.9K Messages
2 months ago
First. When these outages occur are they being officially indicated here with any info about them ?;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use the Xfinity App: https://www.xfinity.com/apps
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user_etnucq
2 Messages
2 months ago
You almost had me fooled. Another outage on 5/27/2024 for one hour. Of course I will not be credited for time lost.
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EG
Expert
•
104.9K Messages
2 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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