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user_7yjpum
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Tuesday, March 4th, 2025 5:00 PM

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I  updated my email about a month ago and I just received an email saying my email has expired and to contact customer service for help but I cannot get a live agent

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15 days ago

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Again

Expert

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31.3K Messages

18 days ago

@user_7yjpum what do you mean by "update your email"?

Did you get an email that said that if you didn't click on this link and update your email you would lose it?  If so, you might want to change your password because that was a phishing email.  All official Comcast/Xfinity emails will have a verified logo.

How to tell if an email from Comcast/Xfinity is legitimate
https://www.xfinity.com/support/articles/comcast-verified-email 

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user_7yjpum

3 Messages

Got it figured out thank you

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18 days ago

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XfinityJorge

Official Employee

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2K Messages

Sounds good! Thank you for your time and have a wonderful day!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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18 days ago

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EG

Expert

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109.2K Messages

18 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityGabriel

Official Employee

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2.1K Messages

18 days ago

 

user_7yjpum, Hi there! Thanks for reaching out. I know how important it is to access your emails as a consumer myself. I am sorry to learn about this experience with that email and not being able to get to a live agent. You've come to the right place. Over social media, we are a team of experts dedicated to resolving email concerns such as this. We can help. Have you tried checking on the status of your email yet by chance like in this link here?

 

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user_7yjpum

3 Messages

When I logged in it showed recent logins. So I am assuming it has been updated.

thank you

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18 days ago

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XfinityJorge

Official Employee

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2K Messages

Thank you for the update and being proactive on your end. If there is ever anything else we can help with, please let us know! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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18 days ago

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