Formal Executive Escalation Requested – Xfinity Mobile Billing, Device Return & Promotional Dispute

I am requesting formal escalation to Xfinity Mobile Executive Customer Relations regarding multiple unresolved issues involving my account.

After returning to Xfinity Mobile based on a promised 12-month free-service promotion, I experienced prolonged activation failures with a newly purchased iPhone. Xfinity instructed me to return the device, and a replacement was subsequently provided.

Despite returning the original device, I have outstanding refund concerns, apparent duplicate device or line charges, and an unexpected bill inconsistent with my understanding of the promotional agreement.

I have contacted Xfinity repeatedly through telephone support, online chats, and multiple store visits. I have received contradictory information about the promotion, refunds, and device financing.

On November 8, I explicitly requested a formal complaint and escalation. I was offered a callback, but the representative did not provide a complaint reference number or resolve my concerns.

I have now filed an FCC consumer complaint regarding these issues.

I am requesting that an official Xfinity representative contact me through private messaging to initiate a formal executive escalation, provide a case number, and review my complete written complaint and supporting documentation.

Please do not redirect me to general telephone support or the retail store, as I have already exhausted those avenues without resolution.