Visitor
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4 Messages
Formal Customer Complaint — Six Years of Loyalty and Unacceptable Support Experience
I am requesting immediate escalation to Executive Customer Relations. I am not requesting another standard customer-service interaction. I have a formal written complaint regarding four months of unresolved billing/pricing representations and the conduct of a representative who identified himself as a supervisor. I also have a recording of the interaction.
Latoque
Expert
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30K Messages
8 hours ago
Moved from Email forum
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XfinityAirelle
Official Employee
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3.5K Messages
8 hours ago
Hi there! Thank you for reaching out and for explaining the seriousness of your concerns. We’d like to better understand what has happened so we can review the situation appropriately.
Could you please provide a little more detail about the billing or pricing issue you’ve been experiencing over the past four months, including what you were originally quoted or promised and how your actual billing has differed? We’d also appreciate any additional information you can share about the interaction with the representative you mentioned, including approximately when it occurred and what happened during that conversation.
Once we have a clearer picture of the situation, we can determine the appropriate next steps and make sure your concerns are properly documented.
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