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user_pb4c8w
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Friday, February 13th, 2026 3:18 PM

Formal Complaint

How do i make a formal complaint about the unprofessionalism of thechnician that came to my buniness today? [Edited: All Caps]

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12 hours ago

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XfinityRaul

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2.7K Messages

2 months ago

@user_pb4c8w You're in the right place to submit a formal complaint. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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user_95tuwd

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12 hours ago

Yes all I need is replacement phone not a new line that you rep is trying to sell me.   I have broken phone and replaced plan what does it cover??? Two what can I up grade as of now??? Is all I have been asking for two hours.    Not tomorrow let talk to a human bein and see if we can get this straight.  Sell me the phone first then I can worry about new line.    Phone first 

phone first!!! Understand 

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XfinityDemitrius

Official Employee

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2.6K Messages

Hey @user_95tuwd. Thank you for visiting our official Xfinity Forums Community support page. If you are interested in purchasing a phone, you can visit our Xfinity Mobile Device Store. You also can purchase a phone from others and bring to Xfinity Mobile if the device is unlocked and compatible with our network. If you do purchase from another source, you can check unlock and compatibility by Clicking Here. 

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