Visitor
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1 Message
Formal Complaint
I need to file a formal complaint about an experience I had with customer service. Usually the customer service I get from xfinity is just fine but I had a very unusual and concerning experience this last time. Please advise.
XfinityJustinM
Official Employee
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405 Messages
2 hours ago
Hi @user_cqgvmf, you have come to the right place to do so! We value providing our customers with a smooth, and comfortable customer experience. When you have a moment please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
We are just about closing up for the night so you may experience slower response times for the next few hours as our team works from 6:00AM to 1:00AM, 7 days a week.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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