Visitor
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2 Messages
Formal Complaint – Unauthorized Charges and Failure to Cancel "Free" Xfinity Mobile Line (Account[Edited])
I am writing to formally dispute unauthorized charges on my account and to demand an immediate full refund of $32.62 that was illegally withdrawn from my bank account.
- Account Name: [Edited: "Personal Information"]
- Xfinity Account Number: [Edited: "Personal Information"]
- Phone Number / Mobile Line in Dispute: [Edited: "Personal Information"]
- Date of Unauthorized Charge: Nov.03.2026
Summary of Events:
- I was offered a "free" Xfinity mobile line promotion by Xfinity.
- Despite this promotion, I was billed for the line.
- On October 20 2026 I called Xfinity customer service to cancel and deactivate the mobile line. The representative confirmed the cancellation and promised a confirmation email.
- After waiting nearly two weeks, I never received any cancellation confirmation email. Instead, Xfinity proceeded to withdraw $32.62 directly from my bank account.
This charge is completely unauthorized. I demand:
- The immediate and permanent deactivation/cancellation of the Xfinity mobile line.
- A full refund of $32.62 returned to my bank account immediately.
- Written confirmation via email that my account has a zero balance regarding this mobile line and that my payment information/credit card has been removed from auto-pay for mobile.
If this is not resolved and refunded within 10 business days, I will escalate this matter by filing formal complaints with the Federal Communications Commission (FCC), the Better Business Bureau (BBB), and my bank to charge back the funds.
Regards
[Edited: "Personal Information"]
[Title Edited: "Personal Information"]
EG
Expert
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123K Messages
3 days ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJanelle
Official Employee
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2.6K Messages
3 days ago
Hey @user_73eea8 Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your concern with Xfinity mobile. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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