Visitor
•
1 Message
Formal complaint about employee conduct at Xfinity Store in Washington, DC
Hello Xfinity Support,
I would like to file a formal employee conduct complaint regarding my visit to the Xfinity Store at 715 7th St NW, Washington, DC, on October 28, 2026, at approximately 4:55 PM.
During my visit, I experienced repeated unwanted sales pressure, dismissive comments, and an unwillingness to properly address my billing concerns.
I would like this incident to be formally investigated and escalated to store management.
Could an official Xfinity representative please invite me to send a Direct Message so I can provide the full details privately?
Thank you.
Official Solution
XfinityAirelle
Official Employee
•
3.6K Messages
58 minutes ago
@valbv
Thank you for taking the time to work with us through Direct Messaging! We're glad we were able to help get your concerns to the appropriate management team for review.
As discussed, the investigation is still pending, and closing this support conversation will not affect that process. However, because this involves an employee-related matter, we're unable to share the findings or outcome due to privacy and confidentiality requirements.
We appreciate you bringing this to our attention and allowing us the opportunity to assist. We'll go ahead and close out this thread, but the review will continue separately. In the event you havce additional questions or concerns, please create a new post. We hope you have a great day, and take care!
0
0
XfinityKei
Official Employee
•
2.9K Messages
8 hours ago
@valbv I'm sorry to hear of your store experience. Our team can certainly help with your store and bill concerns. I see your direct message and we will assist you there.
0