Visitor

 • 

1 Message

10/17/2026 8:16 PM

Forgotten above ground temporary internet cable

For over a month there is a temporary Internet cable crossing my yard.   Please finish your work so my yard can return to normal.

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Expert

 • 

122.2K Messages

22 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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3.2K Messages

7 hours ago

 

user_n85l5u Our team is here for you and will help you. Please send us a DM with your full name and complete address. Once we have your details we can then submit a ticket and ivestigate best options. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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