Visitor
•
2 Messages
For the past 6 months ive been trying to contact zfinity to cancel my acc. No response
Hello im [Edited: "Personal Information"] ive tried contacting u through many means. I went back to my country (saudi arabia) before i went back i called you and u said that i can leave everything in the apartment and a person will pick it up so i travelled. After i travelled, ur website was no longer working, ur calls no longer work, i cant find ur support email, i cant schedule a call back, ur ai chat keeps telling me "there was an issue in connecting you to an agent" and i keep getting emails about ur billing. WHAT HAPPENED I THOUGHT THIS IS DEALT WITH. Just close my account why is this so hard to do.
XfinityJustinM
Official Employee
•
769 Messages
4 hours ago
Hello @Leymo0,
The equipment pickup process is handled by UPS if you opted to use that option, but Xfinity does not pick up equipment. You can find more details about returning equipment in the How to return your Xfinity equipment article. With that being said Our team can certainly help in making sure that your account has been disconnected. Please send our team a direct message with your full name and service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0