Visitor
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1 Message
Following up on my private message with Xfinity Support - order confirmation needed
Hi, I'm following up on a private message exchange with Joseph from Xfinity Support early Monday morning (Aug 31). Joseph kindly located a promotion I had been quoted and submitted an order for me: 300 Mbps internet-only at $40/month plus tax for 12 months, with no term agreement and unlimited data, plus a $50 courtesy credit.
The new plan hasn't shown up on my account yet (it still shows my old 200 Mbps plan), and I haven't received an order or confirmation number. Could someone please confirm the order went through, share the confirmation number, and let me know when the change will take effect?
Thank you,
Chitra
XfinityJorge
Official Employee
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3.2K Messages
5 hours ago
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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