Fix your website please

@bf317 You can always make a payment at your nearest Xfinity Store or via our Xfinity app on your smartphone. 

That is not a fix.  Fix your webpage. 

Don't tell me to use an app or chat to someone....I've been paying online for years...fix the webpage. You people do know how the internet works, correct?

@user_2c55c2 

I can see how this would be extremely frustrating. Can you tell me exactly what you are seeing, when you go to the My Account portal web page (such as any error messages or error codes)?

@user_6e5098 We would recommend going to (https://www.xfinity.com/bill-pay) and click on 'quick bill pay' we have not heard any issues with the site not working but if you still have any issues, please let us know.

It is not possible to state "we have not heard any issues with the site not working" based on a review of the forums here or a Google search for 'xfinity bill pay website not working white screen'. There are dozens upon dozens, possibly hundreds, of reports all stating the same thing. Personally I have been experiencing this issue for several frustrating months and it pains me every time I use the mobile app as an alternative. Not because I don't mind or have a concern with it. More for the fact that a simple website of a major internet service provided whom I have done business with for decades at this point and have been happily paying my bill through the website since online payments first started and we stopped mailing paper checks *inhales* does not function. Comcast is the only company I use for which a simple and functional online account service and bill pay does not function. It is 2023. No end user should ever be suggested to clear cache as an answer. Why ? Because every other major comparable company with an account and billing destination on their website function properly regardless of any end user interaction on their machine or browser. Period. This single issue is making me consider leaving after decades. I have always and continue to be satisfied with my cable and internet service. To think that I will become frustrated enough that I can not use the website due to a lack of technical capability and a fix by the company and cause me to leave over that issue is astounding. But I am definitely getting there.

Edit: To clarify, as suggested, going to (https://www.xfinity.com/bill-pay) does produce a landing page. Pressing the 'Pay Bill' button leads to the experience we are all having. So does pressing the 'quick bill pay' hyperlink suggested after a page that asks to confirm your home address which then leads to the blank white page. A blank white screen with the URL (https://payments.xfinity.com/new).

@user_777449, Thank you for your comment. I just went to Xfinity.com/billpay and did not have any issues. Please let me know which website you are using so that I can check on it for you. 

Thank-you for the reply. I went ahead and tried Xfinity.com/billpay just now. I got the screen:
After entering my address and Continue the same effect many customers report I see. A brief flash of what looks might be my account/bill information and then a blank white screen at this URL https://payments.xfinity.com/new. The address confirmation does not come up using other places where a path to the account/bill pay exist such as two more examples below. They all lead to the same white page. This has been months and I resort to using my phone app. After reading so many other forum posts and internet postings all stating the same. I decided to add my experiences in my OP today.

I have been able to navigate to several screens with a button for Bill Pay like this:

Or this (detail redacted):

@user_777449, Thanks so much for the details. When you visit this site, are you on your home network, or are you away from home? 

Hello, @user_658aa0

To assist further could you please send our team a direct message with your full name and full address? To send a direct message: 

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

@user_658aa0​ 

They don't want to fix it...the malfunctioning page is forcing customers to sign up for automatic bill pay/withdrawal.

These companies invest billions of dollars based on projected income.

Getting everyone on auto bill pay lets them predict their earnings, so they can invest and rake in billions from non related 

business ventures.

In a nutshell...[Edited: "Inflammatory"]....The American Way in action.

Thank you for looking to join the Xfinity family @user_810e7f  . Do you already have an order or active services? 

I tried to request services and it gave an error.

Then I tried to log into the account to check if there was an active order, and not able to log in.

As documented here for months, I'm continually redirected to a login page.  I tried with two browsers.

I sent a DM to requesting support from your "awesome digital care team" as suggested here, and got this nastygram in response.

"Thank you for reaching out to us! Please be minded that sending unsolicited peer to peer chat messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines Per those guidelines, continued violations could be subject to a revocation of your Xfinity Forum privileges"

I am sorry for how the response has made you feel @user_49df3b . We do have forum guidelines and per those guidelines does state to create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads-up for future reference and not that you are being subject to a revocation of your forum privileges at this time. I see that you have sent a DM and I've responded! Please review and respond at your earliest convenience. Thanks!

@user_810e7f I am sorry but I do not see a response from the message I sent previously. No worries! I would suggest visiting the link: https://www.xfinity.com/learn/offers to check our current promotions. You can also set up the services directly from the website. If you are unable to use a previous log in you can create a new log in with the new account. If the previous log in is older and has not been used in a very long time you may be unable to access it going forward. I always suggest after disconnecting account to log in at least 1 time every 30 days to keep access. 

After receiving and activating the equipment, the web login still doesn't work.  The explanation given by the technician was bogus, as I anticipated.  They seem to have made up a reason just wanting to get off the call.

I imagine it was equally true when they told me that they would would open a ticket about why they weren't able to pull up my information using my phone number.  What's the ticket number ?

@user_810e7f I do apologize for any confusion, but we have not created any ticket for you yet. In most cases, we would have to walk through a bit more troubleshooting in private, so we can make sure there was not anything missed as well as get your personal account information to make sure we link any issues to your current account. To start I would recommend starting over for your Xfinity ID but creating a new one.  https://www.xfinity.com/support/articles/create-xfinity-username during this process it will be able to detect if your information was used on any old account and ask you if want to link the account in most cases. At that time you should be able to continue to set up an Xfinity ID for your account using your old contact information that was attached to your old account. If you are still not able to create and link your Xfinity ID 

 please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.  

Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message

Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a message, you must be signed in. Please click the envelope icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

The last time I sent a DM to your ¡A!WESOME digital care team, I got a nastygram in response.

Maybe instead I'll ask you to contact me if you're interested in improving your service.

Which BTW has been terrible all day.

64 bytes from 8.8.8.8: icmp_seq=56 ttl=115 time=4268 ms
64 bytes from 8.8.8.8: icmp_seq=57 ttl=115 time=3247 ms
64 bytes from 8.8.8.8: icmp_seq=58 ttl=115 time=2219 ms
64 bytes from 8.8.8.8: icmp_seq=59 ttl=115 time=1199 ms
64 bytes from 8.8.8.8: icmp_seq=60 ttl=115 time=175 ms

That's a packet queued for over 4 seconds, followed 1s later by a packet queued for 3 seconds, followed 1s later by a packet queued for 2 seconds, followed 1s later by a packet queued for 1s.  The issue doesn't appear to be between my PC and the gateway - it's on the other side.

@user_810e7f​ 

The sending of an unsolicited DM is against Forum Guidelines.  However, if an Official Employee asks you to send one that is okay.  So, please send that DM.

• Click the "Direct Message" icon in the upper right