2 Messages
Fix My [Edited: "Language"] Internet - Widespread Outages
I rely on the internet to work from home so they better start fessin up about what the deal
is with this widespread outage [Edited: "Language"].
They keep stating things are “all good” and connected on my end and although it is saying my devices are showing as “connected” it’s clear that it is not as all of the apps on my home devices continue to refresh or say to “check your internet connection”. Xfinity get it together and fix the [Edited: "Language"] problem or be more transparent with your customers before we all start walking away from your already overpriced products and services. It’s obvious things aren’t “all good” as you’re telling us, considering your network map is indicating 2000+ people are experiencing outages in my neighborhood at the same time, along with the person who created the original post on this thread…
XfinityJanelle
Official Employee
•
1.5K Messages
6 months ago
Hey @user_kf8l3z Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your internet not working. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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