1 Message
Firewall Call
I just received a call, the caller ID came up as Xfinity Store By Comcast. He asked if my Modem was flashing or solid, when I said solid he said something is blocking my Firewall. He asked if I knew how to login to my Modem I said no, he asked if now was a good time for him to walk me through it, I said no, he rushed and said call back when ready and hung up. Indian accent, call center background.
XfinityDemitrius
Official Employee
•
1.8K Messages
2 months ago
Hey @user_27z0k8, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the recent interaction you encountered. If you ever suspect a call may not be legitimate, we do recommend hanging up and calling us directly at 1-800-XFINITY. We also recommend visiting our Latest Cybersecurity Alerts page where we list some Comcast Security Alerts and Top Phishing Scams.
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user_8d2eec
3 Messages
8 days ago
I have received a couple of calls like this today. It was the Xfinity phone number on the ID. He kept saving my Firewall settings are too low, and was I aware that I have 27 Unauthorized users connected to my service. He kept asking about how many devices? He kept mentioning modem lights. He wanted me to open a browser and he was going to tell me how to clear it, he said I could see the users online. SO I signed into my account, and he got upset and said What are you doing? I said it's very strange, I have had Xfinity since 1994 and all in all that time NO one has ever called to tell me something was wrong! He got mad at me and Hung up! Something just didn't seem right, definitely and Indian accent!
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