Visitor
•
1 Message
Finish exfinity service
Hey I retorn equipment, and finish my service and still have massage about retiring g my equipment
I need help
and look like I have still balance even I pay it all
Visitor
•
1 Message
Hey I retorn equipment, and finish my service and still have massage about retiring g my equipment
I need help
and look like I have still balance even I pay it all
EG
Expert
•
116.7K Messages
2 hours ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityJustinM
Official Employee
•
593 Messages
2 hours ago
Hello @user_2w8rwr, we can take a closer look at your account to provide you with further insight. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0