2 Messages
Filing claim for damage
We have an underground cable from the pole to the back of our building and we have a tree near where the underground cable line runs. The tree was hit by lightening during a bad storm on Sunday evening July 14th, the lightening went down the tree and hit the cable line due to a improperly grounded coaxial line which took the current into our house and killed the cable box and our TV as well as the cable line itself. We were able to get a new cable box on Monday from our local Xfinity store but they had to send a tech out on Tuesday July 16th and it was determined the line had sustained a hit that caused the line to go bad and will now need to be replaced. I would like to know where I can file a claim for the cost of the TV that was damaged requiring us to have to go get a replacement TV.
Thanks
Dave
EG
Expert
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110.1K Messages
9 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAirelle
Official Employee
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2.5K Messages
9 months ago
Hi there! Our awesome digital care team would be happy to assist you with your damage concern. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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