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user_8xo2sl
1st Topic

2 Messages

Tuesday, January 7th, 2025 4:35 AM

Filing a complaint

Can anyone help me find a way to contact corporate? I am really frustrated with the service i have received these last few weeks and need to file a complaint. The customer service is ridiculous and just toy with you. I need someone who can actually help.

Question

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Updated 

12 days ago

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XfinityBillie

Official Employee

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3.4K Messages

5 months ago

 

user_8xo2sl Thank you for taking the time to reach out to us here on our Xfinity Forums. We never want our valued customers to feel this way, we can absolutely help you with resolving your concerns as well as take your feedback. Can you share a little about what is happening?

 

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user_8xo2sl

2 Messages

@XfinityBillie​ i recently moved to a new home. December 16th. I attempted to transfer my service to my new address. I have had nothing but issues since I moved. My account shows that I have xfinity mobile. But when I try to access my information it says I don't have it. And now I no longer have cell phone service to top it off. My wife is 9 months pregnant and has no way of contacting me. I was on the phone for 3 hours yesterday when the agent hung up on me. I called back and asked to speak with a supervisor and they kept me on hold for almost 30 minutes before transferring me to another person who was not a supervisor. I am done with this company. It has been going on for 3 weeks. I am ready to take legal action at this point because none of you seem to care. I have been to the corporate office also and it just seems like the bill keeps growing but the service is not. 

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5 months ago

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XfinityBillie

Official Employee

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3.4K Messages

@user_8xo2sl This definitely isn't what we want to hear! I can appreciate how immportant it is for your wife to be able to reach you, especially at 9 months! I'm more than happy to look into this and see how we can help resolve the concerns and turn your experience around. To get started, please send us a DM to Xfinity Support with your full name and address.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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user_hgnpca

Visitor

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4 Messages

20 days ago

I have called Xfinity customer service and visited the store in person several times since April 23, 2025. It is not 4 weeks later, and no resolution to my complaint filed. They three open complaint  numbers now open for me and no one will call me back to resolve. I was even given a phone number of [Edited: "Phone Number"] by the Winchester, VA customer service store and told this was their "secret number" to corporate, and it is some bogus phone number. How can i get this issue resolved? The promotion for the discount on my new phone was not applied properly, and I am just looking for the credit that I am owed. 

(edited)

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XfinityEricB

Official Employee

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2.3K Messages

 

user_hgnpca Thanks for reaching out about a promotional offer no being applied properly. I would be happy to help in any way I can to get this resolved for you once and for all. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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20 days ago

0

user_vvj8lj

Visitor

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1 Message

20 days ago

I'm in east brunswick nj, why does wi fi stop ever single day fir the last month abd a half, will they ever finish working on cable like they say.

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XfinityJorge

Official Employee

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2.2K Messages

 

user_vvj8lj Hi there! Thank you so much for the comment and we are sorry to hear you are having issues with the wifi connection. Can you please send us a DM with your full name and address to see how we can help? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

20 days ago

0

user_hgnpca

Visitor

 • 

4 Messages

12 days ago

I finally received the promo credit that i was owed for my new phone ,but the rest of my promo discounts disappeared. 

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