Filing a complaint

@XfinityBillie​ i recently moved to a new home. December 16th. I attempted to transfer my service to my new address. I have had nothing but issues since I moved. My account shows that I have xfinity mobile. But when I try to access my information it says I don't have it. And now I no longer have cell phone service to top it off. My wife is 9 months pregnant and has no way of contacting me. I was on the phone for 3 hours yesterday when the agent hung up on me. I called back and asked to speak with a supervisor and they kept me on hold for almost 30 minutes before transferring me to another person who was not a supervisor. I am done with this company. It has been going on for 3 weeks. I am ready to take legal action at this point because none of you seem to care. I have been to the corporate office also and it just seems like the bill keeps growing but the service is not. 

@user_8xo2sl This definitely isn't what we want to hear! I can appreciate how immportant it is for your wife to be able to reach you, especially at 9 months! I'm more than happy to look into this and see how we can help resolve the concerns and turn your experience around. To get started, please send us a DM to Xfinity Support with your full name and address.

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