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user_bdjdh
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Wednesday, March 4th, 2026 8:15 PM

File A Customer Complaint

After the blizzard i had trees on my main and service. Had the trees removed by tree company requested comcast/xfinity to

Check my service (had no phone,cable tv & internet). Two technicians went to my house on monday 3/3/2026 and said everything was fine without even checking the service with a meter for signal. Still no phone, internet or cable tv.

Asked to speak to a supervisor & wouldn't send a technician out till friday 3/6/2026. # unexceptable!!! 

Especially at the rates i pay!!! [Edited: All Caps]

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4 hours ago

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XfinityPeterH

Official Employee

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2.6K Messages

4 hours ago

 

user_bdjdh Our team is here for you and honestly, I would be reaching out too! Let's take a look at your account and make sure eveything is correct. Please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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