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I am to be turned off. I am an 8yr vetran and CEO Vetrans division stepped in and sent a check to Xfinity with access number on it. I called Xfinity to let them know and was treated terrible. I asked for supervisor &was hung up on.I have sent documentation NUMEROUS times since Friday to no avail. You send me email this morning telling me your turning me off AND you want me to pay a fee to turn back on. Are you frigging kidding me????? I'm in tears&lost ALL RESPECT FOR XFINITY. Fix this!!!!!
XfinityArmand
Official Employee
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2.2K Messages
3 days ago
Thank you so much for taking the time to reach out to Xfinity Support @user_qukbpr. We are so glad to hear from you and want to assist in any way that we can to ensure you are having the best experience with your service. Please know that we take your concerns very seriously, and we want to do everything we can to fix this immediately. So that we can take a look at what went on, please feel free to shoot us a private message with all the details, and we can take it from there.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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