Visitor
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3 Messages
File a claim
I have a mobile phone that has a pixel line thru the center of the screen and I need to have it replaced. The pixel line happened while the phone was in my hand, it has not been dropped or any physical damage and it has not gotten wet either. I do have insurance on the phone. The number associated with this phone is [Edited: Personal Information]
XfinityAlfonso
Official Employee
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1.8K Messages
27 days ago
Hello user_c5deh5 thank you so much for taking the time to reach us here via our Xfinity Forums. I'm glad to hear that you have our Xfinity Mobile Care(XMC) service for your phone. The article below describes how to file a claim for phone replacement.
How do I file a claim through Xfinity Mobile Care (XMC)?
We also ask that you not provide Personally Identifiable Information on public-facing posts. For more information, please seeXfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy
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