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user_2aokhn
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Thursday, August 27th, 2026 3:04 AM

Fiber Line Burial

My fiber internet was installed a couple of weeks ago and there is a long cable that is still stretched through mine and my neighbors yards including a giant spool that is preventing several of us from mowing and also poses a large safety risk. Who can ensure there is a ticket and provide a timeline on when this will be buried?? 

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4 hours ago

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XfinityAirelle

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3.5K Messages

4 hours ago

 

user_2aokhn Hi there! Our team would be happy to look into this for you. 
Can you please send us a direct message with your full name and service address so we can take a closer look?
 
How to send us a direct message:
 
- Click “Sign In” if necessary.
- Click the “Direct Messaging” icon.
- Click the “Start new conversation” icon, which looks like a pencil and paper.
- In the “To:” line, type “Xfinity Support.”
- As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
- An “Xfinity Support” graphic will replace the “To:” line.
- Type your message in the text area near the bottom of the window.
- Press Enter to send it.
 
Talk to you there!

 

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