Hello @user_6wsceo and thank you for reaching out on our Xfinity Community forums with your concern! We'd be happy to look into this for you! 😀
To get started could you please send us a direct message* that includes your full name and service address?
Once we have your account located and verified, we can address your concerns and ensure they are taken care of for you as quickly as possible.
How to Send Us a Direct Message*: (*Note: Never send a direct message to us unless requested by us.) 1. Click "Sign In" if necessary. 2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging. 3. Click the "New message" (pencil and paper) icon. 4. In the "To:" line, type "Xfinity Support". 5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 6. An "Xfinity Support" graphic will replace the "To:" line. 7. Type your message in the text area near the bottom of the window. 8. Press Enter to send it. For an example of how to send us a Direct Message, check out this link. https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…
XfinityCliff
Official Employee
•
197 Messages
5 hours ago
Hello @user_6wsceo and thank you for reaching out on our Xfinity Community forums with your concern! We'd be happy to look into this for you! 😀
To get started could you please send us a direct message* that includes your full name and service address?
Once we have your account located and verified, we can address your concerns and ensure they are taken care of for you as quickly as possible.
How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…
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