Fiber conduit installation damaged main sewer drain line

Hello there @tundratundra!  Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum.  We are so glad to hear from you and happy to help in any way that we can to get this taken care of.  To have this resolved, we are going to submit a ticket for you to have a team come out and take a look at this.  Please feel free to shoot us a private message whenever you are ready do that we can get the particulars and have that submitted for you.  

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it