Fell over uninstalled cable attached to the house

Multiple calls have been made multiple tickets have been made. I've waited multiple days over 36 hours. No one calls. No one shows up no one reschedules and now I've injured myself on your cable. I am less than eight weeks out of both hips being replaced after falling, the hips were not hurt, but I caught myself l Caught myself with my hands extended out, and now my shoulders in my elbows are an extreme pain..

how do we resolve this? Do I need to hire an attorney? I will be going to my orthopedic doctor today and find out what's going on with my elbows in my shoulders. My neck is also hurt so are we gonna schedule another 12 to 14 hour day for me to wait or Will somebody come here and correct this horrible safety issue for a disabled military veteran?