Felicia with the loyalty dept

Hello @user_k6t6w9, and thank you for sharing your experience with us here on our Xfinity Community forums!

Thank you so much for taking the time to share this feedback! Posts like this are truly one of the best parts of our job. We love hearing when a teammate takes ownership, provides clear explanations, and delivers the kind of experience our customers deserve.❤️

We're especially grateful that you took the time to recognize Felicia's efforts. Positive feedback like this goes a long way, and we'd love to make sure she receives the recognition she deserves.

When you have a moment, please send us a Direct Message* with your full name and complete service address so we can locate the interaction and pass your kind words along to the appropriate leadership team.

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