Feedback: Xfinity Please Do Better

Thankfully, I do not have a problem today, but I want to provide feedback to whoever will listen.  If this needs to be moved to a different forum, please do so.

Spent 1.5 hours chatting with four different Xfinity Agents about my internet.  My core question was:  

"Are there any discount offers  for a customer who wants to commit to 1-2 years with Xfinity internet? I have a very reliable mesh network with my own Netgear modem (CM3000)  that was purchased within the last 6 months.  Everything works reliably. I am one of a few Xfinity customers that loves my service."  

Believe it or not, I would have been ok with "we don't have any offers at this time, unless you are willing to switch to our Gateway".   5 minute conversation, and I would have gone my happy way knowing I was paying a little more for the option to leave at a moments notice once AT&T gets fiber in my area.  

What then proceeded to happen was 1.5 hours of agents attempting to get me to switch out my modem for Xfinity's modem, even though I mentioned that everything today works great.  Even after asking:   "Can I use the Xfinity modem in some sort of bridge mode?  I want to at least keep my mesh network since my new $300+ dollar modem will be collecting dust just so I can get this discount."   Then it became clear that the agent was either chatting with multiple people or following a script.   The pressure was worse when I said. "Ok I am interested, but let me check the Xfinity forums to see users experiences with this configuration, and I will get back to you."    What then followed is more selling while not listening & forgetting all of the info that I previously provided.  

I just disconnected the chat, as the fourth person attempted to transfer me to another agent, and I had enough.

I was willing to commit to Xfinity as a longer term customer, but it seems that the only push right now is to sell modems and gateways, and to have customers "fix what ain't broke".  Win the battle and lose the war.

After a wonderful internet speed experience, I now see why Xfinity's customer service rates so low.

If someone wishes to follow up, I have saved the chat log.

Andre