1 Message
Fedex lost my starter kit package
Fedex lost my starter kit package. They delivered it to the wrong address and cant find it. I cant get in contact with a xfinity customer support agent because the bot is god awful. What should I do?
1 Message
Fedex lost my starter kit package. They delivered it to the wrong address and cant find it. I cant get in contact with a xfinity customer support agent because the bot is god awful. What should I do?
EG
Expert
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111.5K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityArmand
Official Employee
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2.2K Messages
2 years ago
Hi there @Esharkon! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are glad to hear from you and want to make sure that your concerns are properly addressed and resolved. No worries! You have reached out tot he best team to get this squared away. Please feel free to shoot us a private message with your full name and service address so that we can get this taken care of.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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