Visitor
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1 Message
FDX Internet Availability
Hello all, I've recently discovered the existence of X-Class/full-duplex (FDX) multi-gigabit plans, and I live in one of the cities mentioned here: https://forums.xfinity.com/conversations/customer-service/x-class-internet/68c5ced1a45b63166e7df7ee?commentId=68c5d9e1a625836abf7496a1
I would also like to upgrade my XB-8 gateway to the XB-10 gateway, if possible.
How do I actually check if these plans are available on my premise?
XfinityAmira
Official Employee
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4.6K Messages
23 hours ago
Hi haoz96! Thanks for visiting our Xfinity Forum. We appreciate you choosing Xfinity, and please know my team is always here to support you with your service needs. We would be more than happy to double-check your account and see if it's eligible for the FDX speeds and an XB10 Gateway. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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