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user_32k184
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11/09/2026 2:21 PM

Favorite Channel Functionality Gone after Updating Streaming app on smartTV

There doesn't seem to be the ability to save and/or view favorite channels anymore.  I don't want to have to favorite shows or sports teams.  I liked my list of favorite channels.

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user_41h6qf

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2 Messages

20 hours ago

While I'm a big fan of Xfinity, the redesigned Stream app has fallen significantly short by having removed the Favorites filter from the Guide.  I like to be able to bounce from device to device (mobile, iPad, internet TV) and have my common set of Favorite channels as a cross platform consistent option.  It would be advisable to get a team on this and bring back this functionality.  Thank you.

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user_41h6qf

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2 Messages

And i don't plan to update the Stream app on my other devices but will continue to use the 'old' app until the feature is introduced on the new one.

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20 hours ago

L_in_the_Skyy03

Visitor

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1 Message

18 hours ago

Same. Agree. Dido. Copy. Paste. Repost. Bring back favorite channels and if possible please let us keep our list. I had all my HD channels in one place for the channels I watch the most. It saved so much time. I feel like we pay good money for Xfinity — any upgrade should only make things more streamlined, more user friendly, less time consuming…. Flipping through the entire guide to get to my channels reminds me of the 90s tv guide channel waiting for the name of the show I was watching to scroll pass… please do better— Fix it. Restore. Repair. Go Back…. Bring back “My Favorites” ASAP… k thanks 

(edited)

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user_d2ck61

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1 Message

16 hours ago

Updated Xfinity Stream app today on my iPhone. Same issues. Not able to set favorite channels, no longer able to set recording via the mobile app. The app is now essentially useless. 

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XfinityRoberto

Official Employee

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2.6K Messages

Hi there @user_d2ck61. With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. Favorites are still available on mobile devices, and you can still favorite Sports teams on the TV experience. We know that having to scroll through the full channel guide isn’t a great experience, especially if you’ve already taken the time to set up your favorites. Our team is aware of the issue and is actively working on a solution.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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10 hours ago

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user_v905w9

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5 Messages

XfinityRoberto - no this is incorrect. With the latest "reimagined" app for iPad, the Favorites are gone now as well. It appears that Xfinity reimagined an awful new user experience.

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10 hours ago

user_zgbh8u

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3 Messages

9 hours ago

I hate there is no favorites function or a screen to see programming weeks ahead.  I am considering dropping this and going to something easier to use. I don’t have time to jump through all the hoops to find the programs I want to watch or record 

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user_89u2r9

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3 Messages

9 hours ago

Just back out the whole update, its not that complicated !

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user_lwkv6a

Visitor

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2 Messages

9 hours ago

The new xfinity experience is awful. I have to sign in multiple times and my favorite channels have been removed. This isn’t a “New” experience it’s an “horrible” experience. Is this the way you are making customers purchase a box? Hello Easy Fiber😢!

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user_lwkv6a

Visitor

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2 Messages

Is there another change to rectify these issues. 

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9 hours ago

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user_6a83h4

Visitor

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1 Message

8 hours ago

I agree. I I am disappointed at the update. reimagined took key features away like favorite channels, and ability to see last watched, and it is harder to navigate. It seems to take  and more steps in order to find what you’re looking for …TV should be easy!!! 

There is work to do and hope it happens quickly! 

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XfinityGabriel

Official Employee

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3.7K Messages

 

user_6a83h4, 
We completely understand and agree that watching TV should be simple and easy to navigate. Losing convenient features like Favorite Channels and recently watched content can definitely make the new experience feel more complicated. We really appreciate the honest feedback, and hopefully we’ll see improvements that make things easier soon!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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8 hours ago

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user_gb7q18

New Poster

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6 Messages

@XfinityGabriel​ 

It is extremely important that we as customers understand the official corporate stance on this issue:
Does Xfinity consider this a “bug” (meaning the “Favorites” feature was inadvertently broken) or was this an intentional change made for the new app UI?  Because we would expect a bug to be fixed quite quickly; whereas restoring a feature intentionally removed would be a major change which we might not see for months or years.
Your comment above about “… we’ll see improvements…” doesn’t sound like a bug, and has me concerned.

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2 hours ago

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user_4b011d

Visitor

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1 Message

8 hours ago

I thought that Xfinity Stream was terrible even before this update.  I can't belive that Xfinity would be so stupid and out of touch with its customer's needs to remove this function for LG TVs with the update.  I'm glad you "understand" now how helpful it is to have favorite channels.  You should have understood it before.  No excuses.  Just fix it. 

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user_4wyji0

Visitor

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1 Message

7 hours ago

Ability to tag favorite channels is GONE on my samsung TV and  my iphone app!!!  Hopefully this is resolved soon because I'm not to going to keep your service if I have to scroll thru hundreds of channels to get to what I want to watch.  

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user_bkmrqn

Visitor

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1 Message

5 hours ago

This update is horrible

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markg28

Visitor

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2 Messages

2 hours ago

I guess the New Xfinity Stream TV experience means a downgraded experience. 
This should have been worked out before the rollout.

Or at least we should have been given the option not to upgrade.

Like everything Xfinity, the user is always the loser and you keep charging us more.

What an experience.

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XfinityJohnG

Official Employee

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3.4K Messages

Thank you for the feedback. We are aware of that issue, and there is a team working on resolving that issue. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please mark as Best Answer.tick

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2 hours ago

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user_aeaed3

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4 Messages

2 hours ago

This update is ridiculous!  No favorites is terrible, now I have to scroll through all channels to find what I want.  You can’t even search by channel. Why would you roll out something that is so unfriendly to customers and without any specific warning about the changes?  Did you rely on AI to decide this was more efficient? Ask your users, we’ll tell you what works - but perhaps do it before releasing it…

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XfinityAirelle

Official Employee

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3.7K Messages

 

 

We hear you, and you make some very valid points. Having to scroll through hundreds of channels just to find something you want to watch isn't convenient, especially when you previously had your favorites organized exactly how you liked them.

 

With the recent Xfinity Stream update, the option to filter the Live TV guide by favorite channels is currently unavailable. Our team is aware of the issue and is working toward a solution, although we don't have a confirmed timeframe for when that feature will return.

 

We also understand your concerns about the lack of channel search options and how these changes were communicated. Updates should make things easier to use, not leave you having to work harder to find what you want to watch.

 

We appreciate you being specific about what isn't working for you. Feedback like yours is important, and we recognize that these are features customers relied on, not just personal preferences.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 hours ago

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user_sk43j2

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1 Message

2 hours ago

well, I thought my favorites being missing Was my Error and just not being able to figure out how to find them in this new app. Apparently, they are no longer available with this new update. I don’t know why answering that it works on the mobile app is helpful because I don’t watch television on my mobile app. I just called support and was told it is a recent common issue and was not given any indication that it was going to be fixed other than Xfinity was aware of it.
This is about as bad an update as when Comcast used to have the ability to preset a recording on your dvd from your phone app and when they updated it, it just totally disappeared and never has returned.

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user_fvj11k

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1 Message

18 minutes ago

I am deeply disappointed with this.  I used the ‘favorites’ daily.  I don’t want to scroll through hundreds of channels to find out which of my tv shows are on.  I truly hope this gets fixed soon.

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